Customer Experience Specialist Jobs at Smartcat in Manila, Metro Manila
Smartcat is currently seeking applicants for the position of Customer Experience Specialist in the Manila area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
Smartcat operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | Smartcat |
| Position: | Customer Experience Specialist |
| Region: | Manila - Metro Manila, Metro Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
A Customer Experience Specialist plays a crucial role in ensuring exceptional customer satisfaction by providing support and resolving inquiries. Responsibilities include handling customer interactions through multiple channels, such as phone, email, and chat, to deliver a personalized and positive experience.
The ideal candidate should possess strong communication skills, empathy, and problem-solving abilities. Attention to detail and the ability to multitask are key in this role. Experience in a customer service-related position and familiarity with CRM systems are preferred.
- Provide exceptional support to customers through various channels.
- Resolve customer inquiries and issues promptly and professionally.
- Collaborate with internal teams to improve overall customer experience.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Metro Manila |
| City | Manila |
| Full Address | Smart Store - SM Manila, Cyberzone, Lower Ground Floor SM Manila, Natividad Lopez St, Manila, 1000 Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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