Alabang | Real Time Analyst Jobs at Majorel in Muntinlupa, Metro Manila
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Majorel is thrilled to announce job openings for the position of Alabang | Real Time Analyst in the Metro Manila area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
At Majorel, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Majorel.
Job Information
| Company: | Majorel |
| Position: | Alabang | Real Time Analyst |
| Region: | Metro Manila, Muntinlupa - Metro Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
We are currently seeking a highly motivated and skilled Real Time Analyst to join our team in Alabang.
As a Real Time Analyst, you will be responsible for monitoring and reporting real-time adherence of our call center agents to their assigned schedules. Your main objective will be to ensure optimal staffing and productivity levels, and to make real-time adjustments to meet service level goals and reduce wait times for customers.
Key responsibilities:
- Monitor agent adherence to schedules and handle real-time adjustments to optimize productivity
- Analyze calling patterns and call traffic to forecast staffing needs
- Identify and escalate any potential service level risks or issues
- Prepare and present daily and weekly reports on agent performance and service level achievement
- Collaborate with supervisors and managers to implement strategies for improvement
If you have strong analytical skills, excellent attention to detail, and the ability to thrive in a fast-paced call center environment, this job is perfect for you.
Requirements:
- Minimum 2 years of experience as a Real Time Analyst or similar role
- Proficient in using workforce management software
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work under pressure and meet tight deadlines
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Metro Manila |
| City | Muntinlupa |
| Google Map | Google Map |
Job Application Information
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