Analyst Escalations, Customer Experience (RCA) Jobs at Western Union in Quezon City, Metro Manila
Western Union is thrilled to announce job openings for the position of Analyst Escalations, Customer Experience (RCA) in the Quezon City area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
At Western Union, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Western Union.
Job Information
| Company: | Western Union |
| Position: | Analyst Escalations, Customer Experience (RCA) |
| Region: | Metro Manila, Quezon City - Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.300 - PHP 44.000 per Month |
| Job Type: | Full-time |
Job Description
The Analyst Escalations, Customer Experience (RCA) role involves effectively managing customer complaints and escalations, ensuring timely resolution and a positive customer journey.
You will be responsible for conducting root cause analysis (RCA) to identify issues impacting customer satisfaction and implementing solutions to prevent recurrence.
Collaborating with cross-functional teams, you will play a key role in enhancing the overall customer experience and implementing process improvements based on RCA findings.
Strong problem-solving skills, attention to detail, and the ability to communicate effectively are essential for success in this role.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Metro Manila |
| City | Quezon City |
| Full Address | Western Union - Bank of the Philippine Islands - Del Monte Avenue, 401 Del Monte Ave, Quezon City, 1105 Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
Make sure you fill out the application form first and wait for HRD to call for an interview before you go to the company in person.
Tips from Admin: applying for a job is free of charge.
Hopefully you get the job you want.
If you find a vacancy that indicates fraud, please report it to us.
Instructions
- Click the "Apply Now" button above.
- After that you will be directed to the Submission of Application page, there are tips for submitting applications and interviews.
- On the application submission page, click the "Application Form" button.
- On that page you can see more complete company information and see the number of people applying for the job.
- Next is to click "Apply".
- Please register on the website if you don't have an account, but if you do, you can immediately fill out the application form.
- Finished.
Provide Feedback
What do you think about this job vacancy?
