Analyst, Operational Help Desk Jobs at Baker McKenzie in Manila, Metro Manila
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Baker McKenzie is currently seeking applicants for the position of Analyst, Operational Help Desk in the Manila area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
Baker McKenzie operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | Baker McKenzie |
| Position: | Analyst, Operational Help Desk |
| Region: | Manila - Metro Manila, Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.500 - PHP 30.000 per Month |
| Job Type: | Full-time |
Job Description
We are currently looking for an Analyst for our Operational Help Desk. As an Analyst, you will be responsible for providing support and assistance to our customers and internal teams in resolving technical issues related to our products and services.
Your responsibilities will include:
- Responding to customer inquiries and resolving technical problems via phone, chat, or email
- Troubleshooting and diagnosing issues, and providing timely and effective solutions
- Collaborating with cross-functional teams to identify recurring issues and implement preventive measures
- Documenting customer interactions and resolutions in our ticketing system
- Providing excellent customer service and ensuring high customer satisfaction
To be successful in this role, you should have a strong technical background, excellent problem-solving skills, and the ability to work in a fast-paced environment. Additionally, excellent communication and interpersonal skills are essential for effectively assisting customers and collaborating with internal teams.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Prior experience in a help desk or technical support role
- Proficiency in troubleshooting software and hardware problems
- Strong analytical and problem-solving abilities
- Excellent communication and customer service skills
If you are passionate about providing excellent customer service, have a technical background, and enjoy problem-solving, we would love to hear from you.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Metro Manila |
| City | Manila |
| Full Address | B&M Global Services Manila, Inc., BGC Corporate Center, 30번가, corner 11th Ave, Taguig, Kalakhang Maynila, Philippines |
| Google Map | Google Map |
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