Application/Client Support Team Lead Jobs at Etrading Software in Makati, Metro Manila
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Etrading Software is currently accepting applications for the position of Application/Client Support Team Lead in the Makati area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
Etrading Software operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Etrading Software |
| Position: | Application/Client Support Team Lead |
| Job Location Type: | Hybrid |
| Region: | Makati - Metro Manila, Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.500 - PHP 30.000 per Month |
| Job Type: | Full-time |
Job Description
We are currently seeking a highly motivated and experienced individual to join our team as an Application/Client Support Team Lead. In this role, you will be responsible for overseeing a team of support representatives, ensuring excellent customer service, resolving client issues, and identifying areas for improvement within the support process.
Your key responsibilities will include:
- Managing a team of support representatives and providing guidance and mentorship
- Ensuring prompt and effective resolution of client queries and issues
- Collaborating with internal departments to address client needs and improve overall customer experience
- Monitoring team performance and implementing strategies to maximize efficiency and productivity
- Conducting regular team meetings and training sessions to enhance product knowledge and support skills
To be successful in this role, you should have a minimum of 3 years of experience in a similar customer support role, preferably with experience leading a team. Strong communication, problem-solving, and leadership skills are essential. Knowledge of CRM systems and technical troubleshooting will be an advantage.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Metro Manila |
| City | Makati |
| Full Address | 27th Floor, Etrading Software Limited (Philippines) Inc., RCBC Plaza Tower 1, 6819 Ayala Ave, Makati, 1200 Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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