Philippines Jobs

AREA SERVICE MANAGER Jobs at Carlcare service in Davao City, Davao del Sur

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Published 8 months ago

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Carlcare service is currently seeking applicants for the position of AREA SERVICE MANAGER in the Davao City area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

Carlcare service operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Company:Carlcare service
Position:AREA SERVICE MANAGER
Region:Davao City - Davao del Sur, Davao del Sur
Education:Confidential
Job Type:Full-time

Job Description

Customer Service Operation Management

  • Daily analysis of open calls for Mobile, TV, Laptop, and Accessories
  • Resolve customer complaints, sales team feedback, and ensure high satisfaction levels
  • Meet organizational goals (TAT, BR, satisfaction, inventory accuracy)
  • Monitor daily tasks of CSR, Technicians, and Storekeepers
  • Visit dealers and sales teams to ensure zero after-sales complaints
  • Manage Service Center income and expenses

Service Asset Management

  • Ensure smooth recovery process of DOA and defective parts
  • Reduce NFF for UW parts consumption

Repair Skill Enhancement of Technicians

  • Provide new product information and repair skill know-how to technicians
  • Arrange trainings for new product bulletins

Customer Service Performance Management

  • Root cause analysis and corrective action planning
  • Report quality failures to the quality control team
  • Identify and resolve gaps in customer service

Job Type: Full-time

Salary: Up to Php35,00.00 per month

Benefits:

  • Paid training

Schedule:

  • Day shift

Supplemental pay types:

  • 13th-month salary
  • Overtime pay

Application Requirements

  • Good communication skills
  • Strong team skills
  • Experience in similar work

Company address

Province Davao del Sur
City Davao City
Full Address Carlcare Davao (Itel, Tecno & Infinix Service Center), infront of penong restaurant, KS bldg 3rd floor 5th street, Sta. Ana Ave, Davao City, 8000 Davao del Sur, Philippines
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Company Information

Carlcare service

Carlcare Service is a renowned company in the Philippines that specializes in the repair and maintenance of electronic devices. With its team of skilled technicians and state-of-the-art facilities, Carlcare Service ensures efficient and reliable repairs for smartphones, tablets, and other electronic gadgets. The company is committed to providing exceptional customer service and giving the highest quality of service to its clients. Whether it’s a cracked screen, battery issue, or software problem, Carlcare Service is your go-to destination for all your electronic device repair needs.