Assistant Call Center Manager Jobs at Gratitude Philippines Inc in Makati, Metro Manila
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Gratitude Philippines Inc is thrilled to announce job openings for the position of Assistant Call Center Manager in the Makati area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
At Gratitude Philippines Inc, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Gratitude Philippines Inc.
Job Information
| Company: | Gratitude Philippines Inc |
| Position: | Assistant Call Center Manager |
| Region: | Makati - Metro Manila, Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.500 - PHP 30.000 per Month |
| Job Type: | Full-time |
Job Description
The duties and responsibilities of this position consist of, but are not limited to, the following:
- With a focus on quality and efficiency, executes one or more of the following tasks in accordance with office and company policies and standard operating procedures (SOPs): creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, invoicing, updating financials, generating carrier payments (T-cheks), rejecting orders, cancelling orders, updating and resolving events, booking loads, bouncing loads, and executing load builder profiles.
- Monitors task boards and assigned email accounts to respond to customer and carrier requests.
- Documents events utilizing knowledge gained through SOPs and experience and, when required, follows defined escalation procedures.
- Follows through on customer or carrier requests to ensure satisfaction. Escalates questions or requests when necessary.
- Validates and ensures the accuracy of load data in systems according to CHR and customer standards.
- Completes other duties as assigned.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Metro Manila |
| City | Makati |
| Full Address | Gratitude Jobs Ahead, 504- B, Summit One Towers, Shaw Blvd, Mandaluyong, 1552 Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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