Assistant Manager Jobs at Carelon Global Solutions in Taguig, Metro Manila
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Carelon Global Solutions is currently accepting applications for the position of Assistant Manager in the Taguig area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
Carelon Global Solutions operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Carelon Global Solutions |
| Position: | Assistant Manager |
| Region: | Metro Manila, Taguig - Metro Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
Company: Carelon Global Solutions
Location: Taguig, BGC
Department: CUS > Service Operations
Posted: Martes, Enero 9, 2024
Job Code: JR101312
Description
Responsible for serving as the operations point of contact for day-to-day operations, including but not limited to facilitating issue resolution, meeting goals and targets. Primary duties may include, but are not limited to:
- Conducting performance reviews and participating in performance management initiatives.
- Acting as a liaison for both internal and external groups for program initiatives.
- Contributing to creating, launching, and driving critical account initiatives and programs.
- Providing inputs to policies and processes impacting the operations.
- Managing a team of CCRs in the optimal execution of operations activities, ensuring that each team member meets/exceeds their goals and metrics on a daily, weekly, and monthly basis.
- Coordinating with workforce for staffing requirements and scheduling of agents given leaves, absences, and attrition.
- Arranging schedules to meet service metrics by efficiently handling the forecast and/or spikes in calls.
- Hiring, training, coaching, counseling, and evaluating the performance of direct reports.
Requirements: BA/BS; 5 years of related experience in a call center environment; or any combination of education and experience, which would provide an equivalent background.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Metro Manila |
| City | Taguig |
| Full Address | Carelon Global Solutions, Alliance Global Tower 24th - 29th Floors, 11th Ave, corner 36th St, Taguig, 1634, Philippines |
| Google Map | Google Map |
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