Associate Technical Support Representative Jobs at Global Payments (Beamery) in Quezon City, Metro Manila
Global Payments (Beamery) is currently accepting applications for the position of Associate Technical Support Representative in the Quezon City area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
Global Payments (Beamery) operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Global Payments (Beamery) |
| Position: | Associate Technical Support Representative |
| Region: | Metro Manila, Quezon City - Metro Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
Major Job Responsibilities/Duties:
- In a customer service call center, provide first-tier support for retail stores and restaurants using the client’s point-of-sale software solutions.
- Resolve end-user issues through step by step instructions related to hardware, software and networking support.
- Field incoming support requests submitted through phone calls, emails, or on-line chat rooms.
- Log all support requests and escalations in ticketing system.
- Use remote connect capabilities to resolve issues when necessary.
Qualifications/Educational Requirements:
- At least 1 year customer service experience, preferably in a call center environment.
- Intermediate computer skills required including email, internet, Microsoft Windows programs and Office applications, iOS products.
- Demonstrated ability to understand technical issues and troubleshoot technical issues with non-technical users.
- Demonstrated understanding of specialty retail operations and technology requirements. Prior experience in specialty retail strongly preferred.
- High School Diploma or equivalent required.
Desired Requirements:
- At least 1 year experience providing technical support to end users.
- A+ or Network+ certifications.
- Experience working in a restaurant and/or retail setting (Server or Retail Manager experience is a plus).
- Flexible in shifting/rotational schedule.
- Willing to work onsite in Vertis North, Quezon City.
- Willing to start on JULY 8, 2024.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Metro Manila |
| City | Quezon City |
| Full Address | Global Payments Process Centre, Corporate Center Tower 3, Vertis North, 16th to 22nd, Floors, Philippines |
| Google Map | Google Map |
Job Application Information
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