Philippines Jobs

ATM Specialist Jobs at ASIA UNITED BANK in Ortigas, Metro Manila

ASIA UNITED BANK company logo
Published 10 months ago

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ASIA UNITED BANK is currently seeking applicants for the position of ATM Specialist in the Ortigas area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

ASIA UNITED BANK operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Company:ASIA UNITED BANK
Position:ATM Specialist
Region:Metro Manila, Ortigas - Metro Manila
Education:Confidential
Salary:PHP 14.500 - PHP 30.000 per Month
Job Type:Full-time

Job Description

In charge of answering OnUs, Issuer, and Acquirer complaints of clients via:

  • Phone
  • Emails
  • Other channels

Tags all complaints in the Bancnet System.

Creates reports on all ATM complaints.

Monitors customer complaints and makes sure that turn-around-time (SLA) is met.

Oversees requests of card blocking/activation and withdrawal lifting of units/branches.

Coordinates with units/branches concerning card orders/delivery.

Handles client/unit/branch query on unauthorized transaction complaints.

Investigates customer complaints through review of CCTV footage and acquisition of client’s transaction history and personal data.

MUST BE OPEN TO WORK ON WEEKENDS (can file for an offset, if so.)

Benefit

  • Comfortable environment
  • Taught when starting work
  • Salary bonus for overtime

Application Requirements

  • Good communication skills
  • Strong team skills
  • Experience in similar work

Company address

Province Metro Manila
City Ortigas
Full Address ASIA United Bank Corporation, Ground Floor Unit 3-A, Emerald Mansion, F Ortigas Jr Road, Ortigas Center, Pasig, 1605 Metro Manila, Philippines
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Company Information

ASIA UNITED BANK

Asia United Bank (AUB) is a leading financial institution in the Philippines, committed to providing innovative banking solutions. With a strong emphasis on customer-centric services, AUB offers a wide range of products including personal and business banking, loans, and investment solutions. With a solid track record in serving the banking needs of both individuals and corporations, AUB continues to prioritize digital transformation to provide seamless banking experiences. As a trusted and progressive bank, AUB’s mission is to empower its customers, promote financial inclusivity, and contribute to the growth and development of the Philippines’ economy.