Bilingual Korean or Japanese Speakers for Online Gaming Jobs at HCM Nexus Consulting Inc. in Manila, Metro Manila
Welcome to our job portal, where HCM Nexus Consulting Inc. is offering exciting employment opportunities for the position of Bilingual Korean or Japanese Speakers for Online Gaming in the Manila area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with HCM Nexus Consulting Inc., we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with HCM Nexus Consulting Inc.. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | HCM Nexus Consulting Inc. |
| Position: | Bilingual Korean or Japanese Speakers for Online Gaming |
| Region: | Manila - Metro Manila, Metro Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
We are seeking highly motivated and fluent bilingual Korean or Japanese speakers to join our online gaming customer support team. As an Online Gaming Customer Support Representative, you will be responsible for providing exceptional customer service to our players in Korean or Japanese. Your primary goal will be to ensure that players have a positive experience playing our games, by resolving issues efficiently and professionally.
Key Responsibilities:
- Respond to customer inquiries and concerns in a timely and professional manner, using your bilingual skills in Korean or Japanese
- Provide technical assistance and troubleshooting support to players experiencing issues with our games
- Troubleshoot and resolve issues related to game mechanics, game crashes, and other technical problems
- Collaborate with internal teams to resolve complex issues and escalate when necessary
- Develop a deep understanding of our games and their features to provide accurate and helpful information to players
- Maintain accurate records of customer interactions and resolve issues in a timely manner
- Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction.
Requirements:
- Fluency in Korean or Japanese (native-level or equivalent)
- 2+ years of customer service experience in a call center, online support, or gaming industry
- Excellent written and verbal communication skills in Korean or Japanese
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment with multiple priorities
- Familiarity with online gaming platforms and services (e.g. Steam, Xbox, PlayStation)
- Strong attention to detail and ability to maintain accurate records
Job Type: Full-time
Schedule:
- 8-hour shift
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Metro Manila |
| City | Manila |
| Full Address | HCM Nexus Consulting Inc., 156 H.V. Dela Costa, Makati, Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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