BPO – Customer Support Administrator Jobs at Unity Communications in Pasay, Metro Manila
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Unity Communications is currently accepting applications for the position of BPO - Customer Support Administrator in the Pasay area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
Unity Communications operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Unity Communications |
| Position: | BPO - Customer Support Administrator |
| Job Location Type: | Hybrid |
| Region: | Metro Manila, Pasay - Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.300 - PHP 44.000 per Month |
| Job Type: | Full-time |
Job Description
As a Customer Support Administrator in the Business Process Outsourcing (BPO) industry, your main role will be to provide exceptional customer service and support to clients. You will be responsible for handling customer inquiries, resolving issues or complaints, and ensuring customer satisfaction.
Key responsibilities:
- Managing customer interactions through various channels, such as phone calls, emails, and live chat
- Identifying and assessing customer needs to provide appropriate solutions
- Escalating complex issues to senior support staff or supervisors, when necessary
- Maintaining accurate records of customer interactions and transactions
- Collaborating with other teams to address customer concerns effectively
- Staying up-to-date with product knowledge and industry trends to support customers better
Requirements:
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities
- Attention to detail and accuracy
- Ability to remain calm and professional in stressful situations
- Basic computer skills and familiarity with customer support software
- Prior experience in customer service or a similar role is preferred
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Metro Manila |
| City | Pasay |
| Google Map | Google Map |
Job Application Information
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