BPO Financial Support Representative Jobs at Gratitude Inc. in Manila, Metro Manila

Gratitude Inc. is currently accepting applications for the position of BPO Financial Support Representative in the Manila area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

Gratitude Inc. operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Job Description

A BPO Financial Support Representative is responsible for providing financial support and assistance to clients or customers who require assistance with their financial queries or concerns. This position requires excellent communication and problem-solving skills to effectively address and resolve customer inquiries regarding their financial accounts.

The key responsibilities of a BPO Financial Support Representative include:

• Assisting customers with their financial inquiries or concerns through phone, email, or chat support.
• Providing accurate and concise information regarding account balances, transactions, billing issues, and other related financial matters.
• Troubleshooting and resolving customer complaints or escalations in a timely and efficient manner.
• Following company guidelines and protocols to ensure compliance with regulations and maintain customer confidentiality.
• Working collaboratively with other team members and departments to resolve complex or high-priority cases.

To be considered for the position of BPO Financial Support Representative, candidates should possess:

• A high school diploma or equivalent qualification.
• Prior experience in a customer service or call center environment, preferably in a financial or banking industry.
• Strong verbal and written communication skills.
• Proficiency in using various computer software and systems.
• Good organizational skills and the ability to multitask effectively.

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus for overtime

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

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