BPO Quality Manager Jobs at Gratitude Inc. in Manila, Metro Manila
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Gratitude Inc. is currently accepting applications for the position of BPO Quality Manager in the Manila area. We are actively seeking qualified candidates for this Contract opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
Gratitude Inc. operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Gratitude Inc. |
| Position: | BPO Quality Manager |
| Region: | Manila - Metro Manila, Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.700 - PHP 45.000 per Month |
| Job Type: | Contract |
Job Description
A BPO Quality Manager is responsible for ensuring the quality standards and customer satisfaction within the Business Process Outsourcing (BPO) team. They play a crucial role in improving processes, enhancing customer experience, and driving continuous improvement initiatives.
The main responsibilities of a BPO Quality Manager include:
- Developing and implementing quality assurance policies and procedures.
- Designing and delivering training programs to enhance the technical skills of team members.
- Monitoring and evaluating customer interactions to identify areas for improvement.
- Conducting regular audits and providing feedback to the team to improve performance.
- Analyzing data and metrics to identify trends and develop strategies for improvement.
- Collaborating with cross-functional teams to implement quality improvement initiatives.
An ideal candidate for the BPO Quality Manager position should have strong analytical skills, excellent attention to detail, and the ability to work in a fast-paced environment. They should also possess strong communication and leadership skills to effectively manage a team and drive quality initiatives.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Metro Manila |
| City | Manila |
| Google Map | Google Map |
Job Application Information
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