BPO Quality Manager P100k to P140k Jobs at SAIGE Solutions, Inc. in Alabang, Metro Manila
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Company SAIGE Solutions, Inc. is offering job opportunities for the position of BPO Quality Manager P100k to P140k in the Alabang area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
SAIGE Solutions, Inc. operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | SAIGE Solutions, Inc. |
| Position: | BPO Quality Manager P100k to P140k |
| Region: | Alabang - Metro Manila, Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.100 - PHP 43.000 per Month |
| Job Type: | Full-time |
Job Description
Requirements:
- 6 to 10 years of experience in Quality (4 years of which as Quality Supervisor in a BPO setting)
- Amenable to work onsite in Alabang Muntinlupa
- Amenable with 7PM – 4AM PST shift schedule (weekends off)
- Six Sigma, COPC certifications an advantage
Key Responsibilities:
- Team Leadership: Oversee the Quality team, identifying performance gaps and fostering growth from new hires to seasoned agents.
- Strategic Planning: Devise and implement innovative strategies for performance management and personnel development, aligning with organizational goals and adhering to budgetary and timeline constraints.
- Performance Optimization: Drive efficiency by identifying and addressing process gaps, ensuring seamless operations and continuous improvement.
- Employee Development: Provide administrative supervision and foster the professional growth of Quality Analysts.
- Compliance Management: Ensure strict adherence to program/account policies and procedures, maintaining the highest standards of quality.
- Client and Operations Support: Offer crucial insights to clients and Operations through effective metrics management and reporting to analytics, recommending process improvement techniques.
- Collaborative Problem-Solving: Facilitate brainstorming sessions to address current issues, creating actionable plans to achieve goals and sustain improvement.
- Data Analytics Expertise: Apply statistical methods in survey design, implementation, and data collection. Lead internal and external reviews of data analytics output, ensuring accuracy in presenting findings to internal and external clients.
Additional Information:
- Job Type: Full-time
- Salary: Php100,00.00 – Php140,00.00 per month
- Schedule: Day shift, Monday to Friday
- Ability to Commute: Alabang (Required)
- Ability to Relocate: Alabang – Relocate before starting work (Required)
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Metro Manila |
| City | Alabang |
| Google Map | Google Map |
Job Application Information
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