BPO Quality Supervisor Jobs at Lufthansa Services Philippines in Muntinlupa, Metro Manila
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Welcome to our job portal, where Lufthansa Services Philippines is offering exciting employment opportunities for the position of BPO Quality Supervisor in the Muntinlupa area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Lufthansa Services Philippines, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with Lufthansa Services Philippines. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | Lufthansa Services Philippines |
| Position: | BPO Quality Supervisor |
| Region: | Metro Manila, Muntinlupa - Metro Manila |
| Education: | Confidential |
| Salary: | PHP 40.000 - PHP 60.000 per Month |
| Job Type: | Full-time |
Job Description
We are currently seeking a highly skilled and detail-oriented BPO Quality Supervisor to join our team. With our company’s continuous growth, ensuring exceptional quality in all customer interactions has become a top priority. As a BPO Quality Supervisor, you will be responsible for monitoring and evaluating the performance of our customer service representatives to ensure compliance with company standards and deliver exceptional customer experiences.
Key responsibilities:
- Develop and implement quality assurance processes and procedures.
- Monitor customer interactions through recorded calls, chats, and emails.
- Conduct regular audits to identify areas for improvement and provide feedback to the team.
- Create and maintain quality performance reports.
- Coach and train representatives to improve their performance and adherence to quality standards.
- Collaborate with other departments to address quality-related issues and implement corrective actions.
If you have a keen eye for detail, strong analytical skills, and a passion for delivering exceptional customer service, we would love to hear from you.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Metro Manila |
| City | Muntinlupa |
| Google Map | Google Map |
Job Application Information
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