Call Center Quality Analyst I Jobs at FIS Global in Manila, Metro Manila
Company FIS Global is offering job opportunities for the position of Call Center Quality Analyst I in the Manila area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
FIS Global operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | FIS Global |
| Position: | Call Center Quality Analyst I |
| Region: | Manila - Metro Manila, Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.300 - PHP 44.000 per Month |
| Job Type: | Full-time |
Job Description
The Call Center Quality Analyst I is responsible for monitoring and evaluating call center interactions to ensure quality service delivery. Key duties include assessing representative performance, identifying training needs, and implementing quality improvement initiatives. Strong analytical skills and attention to detail are essential for this role. Additionally, the analyst will collaborate with managers to develop strategies for enhancing customer experience and maintaining high service standards.
As a Call Center Quality Analyst I, you will play a vital role in enhancing operational efficiency and customer satisfaction. This position requires strong communication skills, critical thinking abilities, and the ability to provide constructive feedback to agents.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Metro Manila |
| City | Manila |
| Full Address | FIS Global Solutions Philippines, Inc., 35 Garnet Rd, Pasig, 1605 Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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