Call Center Site Director Jobs at MCI Careers in Pasig, Metro Manila
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MCI Careers is currently seeking applicants for the position of Call Center Site Director in the Pasig area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
MCI Careers operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | MCI Careers |
| Position: | Call Center Site Director |
| Region: | Metro Manila, Pasig - Metro Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
As a Call Center Site Director, you will have the opportunity to lead and manage a call center team to deliver exceptional customer service and achieve operational excellence. Your role will involve overseeing the entire call center operations, supervising team members, and ensuring company goals and objectives are met.
Responsibilities:
- Develop and implement strategies to enhance customer satisfaction and improve call center efficiency.
- Supervise and motivate call center representatives to ensure high-quality service delivery.
- Monitor call center performance through analyzing data and generating reports.
- Identify areas of improvement and implement training programs to enhance employee skills.
- Collaborate with other departments to further enhance customer experience and support company-wide initiatives.
Requirements:
- Prior experience in a managerial role in a call center environment.
- Excellent communication and leadership skills.
- Strong problem-solving and decision-making abilities.
- Ability to work under pressure and manage multiple priorities.
- Proficiency in using call center software and systems.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Metro Manila |
| City | Pasig |
| Google Map | Google Map |
Job Application Information
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