CallMiner Analyst Jobs at iSupport Worldwide in Pasig, Metro Manila
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iSupport Worldwide is currently accepting applications for the position of CallMiner Analyst in the Pasig area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
iSupport Worldwide operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | iSupport Worldwide |
| Position: | CallMiner Analyst |
| Region: | Metro Manila, Pasig - Metro Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
We are currently seeking a highly skilled and motivated individual to join our team as a CallMiner Analyst. As a CallMiner Analyst, you will be responsible for analyzing customer interactions and providing insights to optimize customer experience and operational efficiency.
Your key responsibilities will include:
- Utilizing CallMiner software to analyze and evaluate customer interactions.
- Identifying trends and patterns to improve customer service processes.
- Collaborating with cross-functional teams to develop actionable strategies.
- Creating and presenting reports on customer experience findings.
- Monitoring and assessing call center performance metrics.
The ideal candidate should possess strong analytical and problem-solving skills, with a keen attention to detail. Excellent communication and collaboration skills are essential for success in this role.
To be considered for this position, you must have:
- A degree in Business, Communication, or a related field.
- Prior experience in call center operations or customer service analytics.
- Proficiency in using CallMiner software or similar speech analytics tools.
- Ability to work independently and manage multiple projects simultaneously.
If you are passionate about leveraging data-driven insights to improve customer satisfaction, this is the perfect opportunity for you. Join our dynamic team and contribute to our mission of delivering exceptional customer experiences.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Metro Manila |
| City | Pasig |
| Full Address | iSupport Worldwide: Offshoring, Outsourcing in the Philippines, 6/9/10F Cyberscape Alpha Building Sapphire and, Garnet Rd, Ortigas Center, Pasig, 1605, Philippines |
| Google Map | Google Map |
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