Cantonese Customer Service Representative Jobs at TELUS International in Pasig, Metro Manila
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TELUS International is currently accepting applications for the position of Cantonese Customer Service Representative in the Pasig area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
TELUS International operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | TELUS International |
| Position: | Cantonese Customer Service Representative |
| Region: | Metro Manila, Pasig - Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.700 - PHP 45.000 per Month |
| Job Type: | Full-time |
Job Description
Roles and Responsibilities:
- Provide assistance to customers and solve their cases
- Analyze customer issues and provide solutions according to the account procedures and guidelines
- Provide customer care when necessary
- Keep updated knowledge of account’s policies and products
- Maintain adequate proficiency in products and platforms supported
- Read and ensure understanding of new or actualized policies, procedures, and products
- Communicate with the supervisor, team members, and other teams regarding problems, solutions, and trends
- Keep account information confidential, protect it from unauthorized use, ensure it remains in Account area only (use of pen-drives, removable drives, printed material, and other means of storing and distributing information is strictly prohibited)
- To perform any other tasks, duties, or services requested by his/her immediate superior
Qualifications:
- Candidate must possess at least a Vocational Diploma in any field
- Must be fluent in both written and verbal Cantonese & English
- English proficiency: Intermediate
- Preferably with experience supporting a Bilingual Queue (Cantonese & English)
- Must be willing to work on a day shift schedule
- Must be amenable to work in TELUS Ortigas site, Philippines
- Preferable with a Special Resident Retiree’s Visa, Temporary Resident’s Visa, Tourist Visa, or 13A Visa
Additional Job Description:
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Metro Manila |
| City | Pasig |
| Full Address | TELUS International Philippines - Discovery Centre, 31/F Discovery Centre, ADB Avenue, Ortigas Center, Pasig, 1605 Metro Manila, Philippines |
| Google Map | Google Map |
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