Chat Support Agents Jobs at O Teleservices NCR PH in Antipolo, Rizal

O Teleservices NCR PH is currently seeking applicants for the position of Chat Support Agents in the Antipolo area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

O Teleservices NCR PH operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Job Description

We are seeking highly motivated and customer-oriented individuals to join our team as Call Center Agents. This role requires excellent communication skills, a friendly and professional demeanor, and the ability to handle high call volumes effectively.

List of vacancies we have for you:

• Customer Service Representative
• Technical Support Representative
• Sales Representative
• Travel Associate
• Healthcare Specialist
• Financial Associate
• Telemarketer

Responsibilities:

• Identify and assess customers’ needs, inquiries, or concerns and provide accurate and appropriate solutions or information.
• Maintain comprehensive knowledge of company products, services, policies, and procedures to effectively address customer inquiries.
• Utilize CRM software and other relevant systems to document and track customer interactions, ensuring accurate and detailed records.
• Escalate unresolved issues or complex inquiries to the appropriate department or supervisor for further investigation and resolution.
• Strive to achieve and exceed individual and team performance targets, such as call handling time, customer satisfaction ratings, and first-call resolution.
• Maintain a high level of professionalism, empathy, and patience when dealing with challenging or irate customers.

Qualifications:

• Amenable to working onsite (office-based).
• Filipino Citizen, or hold relevant residence status.
• 18 years old and above.
• High school diploma or equivalent; further education or relevant certifications will be a plus.
• Excellent verbal and written communication skills. Preferred language: English.
• Strong active listening skills, patience, and empathy when dealing with customers.

Nice to have:

• Proven customer service experience, preferably in a call center or customer support environment.

Further details will be discussed during the interview. Interested applicants may send their resume/CV/Portfolio to [email protected].

Job Types: Full-time, Fresh graduate

Salary: Php18,00.00 – Php30,00.00 per month

Benefits:

• Company events
• Flexible schedule
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Supplemental pay types:

• 13th month salary
• Commission pay
• Performance bonus

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

Company address