Client Contact Center Loan Servicing Analyst Jobs at JPMorganChase in Taguig, Metro Manila
JPMorganChase is currently seeking applicants for the position of Client Contact Center Loan Servicing Analyst in the Taguig area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
JPMorganChase operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | JPMorganChase |
| Position: | Client Contact Center Loan Servicing Analyst |
| Region: | Metro Manila, Taguig - Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.300 - PHP 44.000 per Month |
| Job Type: | Full-time |
Job Description
Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?
As a Loan Servicing Analyst within our dynamic team, you will be the main point of contact for our clients, providing high-quality service and resolving inquiries. You will have the opportunity to utilize your strong analytical skills and deep understanding of loan products to ensure client satisfaction. We value teamwork, and you will play a crucial role in supporting our team and contributing to our continuous improvement efforts. This role requires adaptability, a focus on data security, and a commitment to excellence in all tasks.
Job Responsibilities
- Answer incoming calls from internal and external clients and document system (Strategy, Call Type Database, Marketing Lead system) with emphasis on high quality, professional service and one call resolution.
- Collect loan payments on Commercial Term Lending mortgage loans that are up to 60 days past due with loan balances up to $20 million in compliance with basic FDCPA standards
- Determine reason for delinquency, negotiate a promise to pay date and follow up on promises to pay with the goal to cure delinquency in a professional and positive manner before the loan reaches 60 days past due.
- Assist in contacting borrowers on delinquent taxes & payments in Suspense Database
- Provide clear and concise responses to clients & Client Managers via e-mail
- Clearly and accurately explain all aspects of loan documents, loan histories, payoffs, and prepayment premiums.
- Accept and submit payments over the phone through PayConnexion
- Complete tickets to obtain in-depth information and research required from appropriate support departments
- Assist in creating / generating delinquency letters & notifications. Assist on inbound / outbound calls regarding financials for commercial portfolio
- Perform additional duties as requested by Manager or Lead. Assist with Special Projects with needed
- Generate leads for new loans from incoming calls, take marketing leads and complete lead tracker, encourage callers to sign up for AutoPay (automatic payment draft)
Required qualifications, skills and capabilities
- 2+ years contact center experience
- Excellent customer service skills with a clear and positive telephone manner. Must have strong written and verbal skills
- Ability to maintain a high level of knowledge of our products, loan types, and services and be able to clearly and accurately explain all aspects of it.
- Ability to thoroughly research accounts, documentation and complete servicing forms needed to fulfill client requests.
- Ability to work in fast paced constantly evolving environment and in shifting schedule.
- Ability to demonstrate exemplary team working skills by maintaining a professional, positive and supportive attitude.
- Proficient in Microsoft Office suite. Ability to work independently and as part of a team
- Effective listening and analytical skills. Good time management skills. Self-driven, eager to learn
- Strong problem solving and troubleshooting skills. Ability to use multiple applications, browsers, and instant messenger simultaneously
Preferred qualifications, skills and capabilities
- Loan servicing experience a plus
Shift Schedule: Evening
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Metro Manila |
| City | Taguig |
| Full Address | JPMorgan Chase Tower, 9th Avenue, corner 38th St, Taguig, 01635 Metro Manila, Philippines |
| Google Map | Google Map |
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