Client Services Assistant Manager Jobs at Visaya Knowledge Process Outsourcing (KPO)… in Ortigas, Metro Manila

Company Visaya Knowledge Process Outsourcing (KPO)... is offering job opportunities for the position of Client Services Assistant Manager in the Ortigas area. The job type available is Full-time.

We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.

Visaya Knowledge Process Outsourcing (KPO)... operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.

Job Information

Job Description

Acts as the main point of contact for both Client and Company. Works with the entire team to coordinate all client service activities with a focus on delivering excellent client experience. This position is critical to building client advocacy and ensuring continued profitability of the Company through organic growth and referral opportunities by setting and maintaining high service standards for the Company, creating positive client experiences, and fostering a culture of teamwork and collaboration.

Functional Responsibilities:

• Coordinate and execute service activities, such as onboarding new clients, resolving Service Requests, gathering and compiling data for client meetings, maintaining client files/dashboards, and handling day-to-day client requests
• Facilitate or assist with client reporting
• Managing Company and Client expectations
• Cultivate positive interactions and manage the relationship between Company and Client
• Create and maintain contracts and agreements
• Oversee record-keeping and data accuracy
• Analyze data and convert it into usable information
• Ensure the success of the department by achieving Key Performance Indicators set by Visaya Knowledge Process Outsourcing.

Job Requirements

Education

• College degree or comparable work experience
• Business Management, Mass Communication, Marketing Management, Medicine, Nursing degrees preferred but not required

Work Experience

• At least 2 years of work experience
• Experience in BPO industry preferred but not required
• Previous Client Liaison or Project Management experience an advantage

Skills and Knowledge

• Medical coding and billing, ICD 10
• Medical revenue cycle
• Above average English communication skills, both verbal and written
• Excellent customer service skills
• Technical (contract) writing skills preferred but not required
• Organized, detail-oriented, and methodical
• Proficient in MS tools and applications: MS Powerpoint, MS Excel, MS Project, others
• Good interpersonal skills
• Efficient problem-solving and analytical skills

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

Company address