Client Success Associate Jobs at BPO Seats in Angeles, Pampanga
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BPO Seats is currently seeking applicants for the position of Client Success Associate in the Angeles area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
BPO Seats operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | BPO Seats |
| Position: | Client Success Associate |
| Region: | Angeles - Pampanga, Pampanga |
| Education: | Confidential |
| Salary: | PHP 14.500 - PHP 30.000 per Month |
| Job Type: | Full-time |
Job Description
Description
We are looking for independent thinkers who want to help disrupt Human Management with exciting technology, working at the core to help establish Client onboarding into HQZen – in-house Tech. You will be responsible for working with our team to continue the Client Journey in BPOSeats through the lens of HQZen. The goal will be to provide excellent customer service and support to Clients both locally and globally throughout their use of the Tech.
Responsibilities
- Documenting Client feedback and suggestions.
- Understanding Customer Experience by properly implementing HR workflows.
- Serving as the primary contact for onboarding new Clients and training them in HQZen.
- Implementing the HQZen Onboarding process efficiently.
- Communicating with Clients verbally through virtual meetings and face-to-face discussions, and non-verbally through email coordination and report making.
- Monitoring Clients to ensure an overall positive experience with the company’s services.
- Building relationships with Clients and ensuring they are satisfied with the company’s services.
- Creating reports on Client activity such as usage, problems encountered, and issue resolution.
Qualifications
- Proficiency in Google Suite
- Critical thinking
- Strong ethics and reliability
- Empathic behavior
- Patience and ability to stay calm under pressure
- Fresh graduates are encouraged to apply but must have initiative and quick learning skills
- Outstanding organizational and attention-management abilities
- Excellent communication and interpersonal skills
- Problem-solving and decision-making aptitude
Benefits
- HMO Upon Regularization
- Learning Development Bonuses
- Transportation/Housing Allowances upon Regularization
Job Type: Full-time
Salary: Up to Php15,796.00 per month
Education:
- Bachelor’s (Preferred)
Experience:
- QA: 1 year (Preferred)
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Pampanga |
| City | Angeles |
| Full Address | BPOSeats.com BPO & Call Center - Marquee Mall, Clark, Pampanga, 2135, Marquee Mall, A. Gueco St Marquee Mall 2nd Floor Above Metro Supermarket, Angeles, 2009 Pampanga, Philippines |
| Google Map | Google Map |
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