Communications Coach Jobs at ibex in Muntinlupa, Metro Manila
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Company ibex is offering job opportunities for the position of Communications Coach in the Muntinlupa area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
ibex operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | ibex |
| Position: | Communications Coach |
| Region: | Metro Manila, Muntinlupa - Metro Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
The Communications Coach is responsible for managing, motivating, and coordinating the activities of the account to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
Responsibilities:
- Training Needs Analysis:
- Work with operations, training, and quality teams to identify performance gaps related to communication skills.
- Analyze performance gaps and provide recommendations to meet target metrics.
Training Design and Development:
- Identify key effective measures prior to content development.
- Conduct content research, create training materials, and develop training evaluation measures.
Training Delivery and Communication Skills Coaching:
- Provide communication coaching to all employees, including leadership and support.
- Develop modules or activities to supplement existing programs or initiatives.
- Demonstrate a strong working knowledge of adult learning theory principles and apply them in a 1:1 or group training setting.
- Facilitate training programs.
Training Evaluation:
- Gather data from operations and quality to measure the effectiveness of the training program.
- Analyze training effectiveness scores and initiate follow-up programs to ensure knowledge retention in participants.
Qualifications:
- Bachelor’s degree holder.
- Minimum 1-2 years of training, teaching, or communication skills experience.
- Minimum 2 years of work experience in the Contact Center/BPO industry.
- Instructional design or content development experience is an advantage.
- Excellent training delivery, classroom management, and mentoring skills.
- Knowledge of adult learning principles.
- Excellent written and verbal communication skills in English.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Metro Manila |
| City | Muntinlupa |
| Google Map | Google Map |
Job Application Information
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