Contact Center Team Lead – Officebased Jobs at Outsourced in Muntinlupa, Metro Manila
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Outsourced is currently accepting applications for the position of Contact Center Team Lead - Officebased in the Muntinlupa area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
Outsourced operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Outsourced |
| Position: | Contact Center Team Lead - Officebased |
| Region: | Metro Manila, Muntinlupa - Metro Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
We are currently seeking a Contact Center Team Lead to join our dynamic team. As the Team Lead, you will be responsible for supervising and leading our contact center agents in delivering exceptional customer service and meeting performance targets. This role is office-based, providing you the opportunity to collaborate closely with your team members and ensure smooth operations.
Key responsibilities:
- Supervise and provide guidance to the contact center agents, ensuring they have the necessary tools and resources to excel in their roles
- Monitor team performance, track KPIs, and implement necessary improvements to meet or exceed customer service standards
- Provide coaching and training to team members to enhance their skills and knowledge
- Handle escalated customer issues and ensure timely resolution
- Collaborate with other departments to optimize processes and ensure seamless customer experience
To be successful in this role, you should have previous contact center experience and a proven track record in leadership. Strong communication and problem-solving skills are essential.
If you are a motivated individual who thrives in a fast-paced environment and enjoys leading a team to success, we encourage you to submit your CV and cover letter to [email address] no later than [application deadline].
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Metro Manila |
| City | Muntinlupa |
| Google Map | Google Map |
Job Application Information
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