Philippines Jobs

Contact Center Team Lead Jobs at Outsourced in Pampanga, Central Luzon

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Published 11 months ago

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Outsourced is currently seeking applicants for the position of Contact Center Team Lead in the Pampanga area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

Outsourced operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Company:Outsourced
Position:Contact Center Team Lead
Region:Central Luzon, Pampanga - Central Luzon
Education:Confidential
Job Type:Full-time

Job Description

We are currently looking for a highly motivated and experienced individual to join our team as a Contact Center Team Lead. As a Team Lead, you will be responsible for managing and leading a team of contact center representatives to ensure outstanding customer service and satisfaction.

Your main duties will include monitoring and analyzing team performance, providing coaching and feedback to team members, and implementing improvement plans to meet and exceed performance targets. You will also be responsible for handling escalated customer inquiries, resolving complaints, and ensuring overall customer satisfaction.

To be successful in this role, you should have excellent communication and interpersonal skills, as well as a strong customer focus. Previous experience in a contact center environment and knowledge of customer service procedures and tools are also essential.

If you are a natural leader, possess the necessary skills, and are looking for an exciting opportunity to grow your career in a fast-paced and dynamic environment, we invite you to submit your CV and cover letter to [email address] by [deadline].

Benefit

  • Overtime bonus
  • Gaining experience
  • Comfortable work environment

Application Requirements

  • Good physical and mental health
  • Minimum age 17 years
  • Discipline and adherence to time
  • Honest and responsible
  • Good character
  • Satisfaction in working and learning
  • For other requirements, please check through the application form.

Company address

Province Central Luzon
City Pampanga
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Company Information

Outsourced

Outsourced is a reputable outsourcing company based in the Philippines. With their exceptional services and a wide range of solutions, they help businesses achieve their growth and operational goals. Utilizing the country’s skilled workforce, advanced technology, and robust infrastructure, Outsourced offers cost-effective solutions in areas such as customer service, IT support, sales, and back-office processes. Their dedicated team of professionals ensures high-quality services, timely delivery, and customer satisfaction, making Outsourced a reliable partner for companies looking to enhance their efficiency and streamline their operations.