Philippines Jobs

Contact Centre Team Lead Jobs at Capgemini in Manila, Metro Manila

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Published 2 weeks ago

Capgemini is thrilled to announce job openings for the position of Contact Centre Team Lead in the Manila area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

At Capgemini, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Capgemini.

Job Information

Company:Capgemini
Position:Contact Centre Team Lead
Region:Manila - Metro Manila, Metro Manila
Education:Confidential
Salary:PHP 14.100 - PHP 43.000 per Month
Job Type:Full-time

Job Description

Capgemini seeks an experienced Contact Center Team Lead to drive business advisory for client contact center initiatives in Manila (Ref. 283028-en_US). You will shape client vision, gather stakeholder needs, map processes, and define data and capability requirements for current and future solutions. Key responsibilities include facilitating meetings and workshops, documenting business requirements, and producing process and data models. This permanent role within Business Services and the Business Analysis community requires strong communication, leadership, and domain expertise, with proven ability to translate stakeholder needs into actionable specifications.

Benefit

  • Valuable work experience
  • Recognition and performance awards
  • Work-life balance
  • Professional networking opportunities
  • Collaborative work environment
  • Opportunities for promotion
  • Access to the latest technology
  • Skill development
  • Professional training
  • Opportunities to contribute to business growth

Application Requirements

  • Experience in the Related Field (Preferred)
  • Able to Work in a Team
  • No Criminal Record
  • Minimum Age of 18 Years
  • Good Communication Skills
  • Physically and Mentally Healthy
  • Minimum Education of High School Diploma
  • Able to Work Under Pressure
  • Willing to Be Placed in the Designated Work Location

Company address

Province Metro Manila
City Manila
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Company Information

Capgemini

Capgemini is a global leader in consulting, technology services, and digital transformation. With a strong presence in the Philippines, Capgemini has established itself as a leading provider of IT services in the country. It offers a range of services including application development, infrastructure management, and business process outsourcing. With its highly skilled workforce, state-of-the-art facilities, and dedication to innovation, Capgemini in the Philippines is committed to helping businesses drive growth and transformation in the digital age.