CSR – Local Voice Account Jobs at Verto Network Solutions in Pasig, Metro Manila

Verto Network Solutions is currently seeking applicants for the position of CSR - Local Voice Account in the Pasig area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

Verto Network Solutions operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Job Description

Responsibility:

• Handle incoming and outbound customer phone calls professionally, addressing inquiries, concerns, and issues.
• Analyze customer problems and provide effective solutions or escalate issues to higher-level support when necessary.
• Develop and maintain a deep understanding of the company’s products or services to provide accurate information and assistance over the phone.
• Engage in clear and effective communication with customers, ensuring information is conveyed in a friendly and understandable manner.
• Ensure that all phone interactions meet the company’s quality standards and consistently reflect its brand image.
• Keep accurate records of customer interactions, inquiries, and resolutions in the company’s database or Customer Relationship Management (CRM) system.
• Provide feedback to the team and management regarding recurring customer issues and offer suggestions for improving products, services, or processes.
• Meet or exceed performance metrics and Key Performance Indicators (KPIs), such as call resolution time, customer satisfaction ratings, and adherence to call scripts.

Qualifications:

• College Level or equivalent.
• Excellent verbal communication skills with a focus on professionalism, empathy, and clarity.
• A strong commitment to customer satisfaction and the ability to understand and address customer needs and concerns.
• Strong analytical and problem-solving skills to identify and address customer issues effectively during phone interactions.
• Familiarity with phone systems, CRM systems, and the ability to navigate computer applications while on calls.
• Ability to manage multiple customer inquiries and tasks simultaneously.
• Willingness to work as part of a team to improve customer support processes and share knowledge and best practices.
• Flexibility to adapt to changing customer needs and work in a fast-paced call center environment.

Job Type: Full-time

Pay: Php15,00.00 – Php17,00.00 per month

Benefits:

• Paid training

Schedule:

• 8 hour shift
• Day shift

Supplemental pay types:

• 13th-month salary
• Overtime pay

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

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