Philippines Jobs

CSR Trainer Jobs at The Junction One Company in Manila, Metro Manila

The Junction One Company company logo
Published 12 months ago

This job vacancy has been posted for more than 180 days, there is a possibility that the vacancy is no longer valid. Please check here to see more information.

The Junction One Company is currently seeking applicants for the position of CSR Trainer in the Manila area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

The Junction One Company operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Company:The Junction One Company
Position:CSR Trainer
Region:Manila - Metro Manila, Metro Manila
Education:Confidential
Salary:PHP 14.300 - PHP 44.000 per Month
Job Type:Full-time

Job Description

1. Improving customer service experience, create engagement to customers, facilitate natural growth and deploying strategies focused towards the mission of the company;

2. Taking ownership of customers’ issues and following problems through appropriate resolution;

3. Submit reports to management and keep accurate records and document customer service actions and discussions for statistics;

4. Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment;

5. Stick to and manage the approved budget, control resources, utilize assets and maintain an orderly workflow according to priorities;

6. Supervise Shopee / Lazada / Tiktok and other e-commerce platforms for customer service online consulting work, inquiries, customer satisfaction, and improve the store conversion rate;

7. Develop advanced service procedures, policies and standards relating to customer service and apply best practices to areas of improvement.

8. Familiarity with the company’s products and related information, understand the platform and store rules and regulations, preferential activities, and after-sales service;

9. Do other tasks related to the position or as requested by the department head.

Job Type: Full-time

Schedule:

  • Flextime

Benefit

  • Overtime bonus
  • Gaining experience
  • Comfortable work environment

Application Requirements

  • Relevant formal education
  • Work experience in the related industry is a plus
  • Ability to adapt and learn quickly

Company address

Province Metro Manila
City Manila
Google Map Google Map

Job Application Information

Make sure you fill out the application form first and wait for HRD to call for an interview before you go to the company in person.

Tips from Admin: applying for a job is free of charge.

Hopefully you get the job you want.

If you find a vacancy that indicates fraud, please report it to us.

Instructions

  • Click the "Apply Now" button above.
  • After that you will be directed to the Submission of Application page, there are tips for submitting applications and interviews.
  • On the application submission page, click the "Application Form" button.
  • On that page you can see more complete company information and see the number of people applying for the job.
  • Next is to click "Apply".
  • Please register on the website if you don't have an account, but if you do, you can immediately fill out the application form.
  • Finished.

Provide Feedback

What do you think about this job vacancy?

Company Information

The Junction One Company

The Junction One Company is a prominent organization based in the Philippines. With a strong presence in the business sector, the company offers a diverse range of products and services to its customers. Known for its commitment to quality and customer satisfaction, The Junction One Company has established itself as a leader in the industry. With a team of highly skilled professionals, the company strives to provide innovative solutions and exceed customer expectations. Through its strong business ethics and strategic approach, The Junction One Company continues to thrive and make a significant contribution to the economic growth of the Philippines.