CSR Trainer Jobs at The Junction One Company in Manila, Metro Manila
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The Junction One Company is currently seeking applicants for the position of CSR Trainer in the Manila area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
The Junction One Company operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | The Junction One Company |
| Position: | CSR Trainer |
| Region: | Manila - Metro Manila, Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.300 - PHP 44.000 per Month |
| Job Type: | Full-time |
Job Description
1. Improving customer service experience, create engagement to customers, facilitate natural growth and deploying strategies focused towards the mission of the company;
2. Taking ownership of customers’ issues and following problems through appropriate resolution;
3. Submit reports to management and keep accurate records and document customer service actions and discussions for statistics;
4. Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment;
5. Stick to and manage the approved budget, control resources, utilize assets and maintain an orderly workflow according to priorities;
6. Supervise Shopee / Lazada / Tiktok and other e-commerce platforms for customer service online consulting work, inquiries, customer satisfaction, and improve the store conversion rate;
7. Develop advanced service procedures, policies and standards relating to customer service and apply best practices to areas of improvement.
8. Familiarity with the company’s products and related information, understand the platform and store rules and regulations, preferential activities, and after-sales service;
9. Do other tasks related to the position or as requested by the department head.
Job Type: Full-time
Schedule:
- Flextime
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Metro Manila |
| City | Manila |
| Full Address | Junction One, 417 Evangelista St, Quiapo, Manila, 1001 Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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