Customer Care Advocate Jobs at John Clements Consultants, Incorporated in Pasig, Metro Manila
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John Clements Consultants, Incorporated is thrilled to announce job openings for the position of Customer Care Advocate in the Pasig area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
At John Clements Consultants, Incorporated, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with John Clements Consultants, Incorporated.
Job Information
| Company: | John Clements Consultants, Incorporated |
| Position: | Customer Care Advocate |
| Region: | Metro Manila, Pasig - Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.000 - PHP 45.000 per Month |
| Job Type: | Full-time |
Job Description
Qualifications
- College graduate
- Business degree / background, optional
- Customer Service Experience (optional)
- Above average spoken and written communication skills
- Ability to handle varying workloads
PC skills required: PowerPoint, Word, Excel, Access, E-mail/Outlook, Internet/Intranet for business functions
Responsibilities
- Perform more complex research of debits for customer claims and returns and process the corresponding credits and/or denials
- Approve/deny all returns based on policy, appeal denied return items, assist with dispute resolution
- Review debit information, make direct calls to customer to obtain missing information.
- Monitor outstanding deductions and reconcile balances.
- Notify distribution center of shipping discrepancies.
- May authorize credit up to appropriate credit value assigned. Credits of greater value must be approved by Supervisor or Manager of department, or appropriate director.
- Reviews accuracy of credit files and maintains appropriate credit files.
- Responsible for distributing credit copies and supporting documents.
- Write denial letters to customer for debits/claims that are denied.
- Provide excellent customer service to business unit POCs and other internal customers
- Prepare monthly metric reports, field credit reports etc.
- Work with sales force and collections to keep outstanding balances minimal.
- Process promotional event credits
- Escalate issues and concerns to management.
- Verify reviewable items with planners and counterparts
- Adhere to all Export, Import and Supply Chain Security Policy requirements relevant to the position
- Adhere to ISO Standards
Job Types
Full-time, Permanent
Salary
Php22,00.00 – Php26,00.00 per month
Benefits
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule
- 8-hour shift
- Monday to Friday
Supplemental pay types
- 13th-month salary
- Overtime pay
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Metro Manila |
| City | Pasig |
| Full Address | John Clements Consultants, Inc., 14th floor, LKG Tower, 6801 Ayala Avenue, 1226, Salcedo, Makati, Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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