Customer Care Associate for Intl Account Jobs at Support Services Group – Philippines in Makati, Metro Manila
This job vacancy has been posted for more than 180 days, there is a possibility that the vacancy is no longer valid. Please check here to see more information.
Support Services Group - Philippines is currently accepting applications for the position of Customer Care Associate for Intl Account in the Makati area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
Support Services Group - Philippines operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
Company: | Support Services Group – Philippines |
Position: | Customer Care Associate for Intl Account |
Region: | Makati - Metro Manila, Metro Manila |
Education: | Confidential |
Job Type: | Full-time |
Job Description
Are you ready to embark on a career where your dedication and communication skills make a real impact? Join us as a Client Care Associate, where every phone call is an opportunity to deliver exceptional service and build meaningful client relationships.
What You Will Do:
- Handle all incoming phone calls with courtesy and professionalism, ensuring a positive and supportive client experience.
- Answer inbound customer calls and effectively respond to clients’ inquiries, ensuring the resolution of concerns whenever possible.
- Review merchant statements, explaining rates and fees, educating merchants on chargebacks, assisting with profile changes, and locating missing transactions in their funds.
- Reconcile batches, ensuring accuracy from the funded amount to the merchant’s account, and guide merchants on using web-based portals provided by their service provider.
About You:
- Possess good communication skills to engage clients positively.
- Willingness to work night shifts, shifting schedules, weekends, and holidays.
- With or without BPO experience, and preferably with financial account experience.
- Previous experience working with Merchant Services, Customer Service, and Technical Support is an advantage.
- Call center-related training is desired but not mandatory.
- Able to work on-site, providing your valuable contribution to our team environment.
If you are ready to take on a challenging and rewarding role as a Client Care Associate, apply now!
Job Type: Full-time
Supplemental pay types:
- Bonus pay
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
Province | Metro Manila |
City | Makati |
Full Address | Support Services Group (SSG), The Peak Tower, Salcedo Village, 107 L.P. Leviste Street, Makati, 1227 Metro Manila, Philippines |
Google Map | Google Map |
Job Application Information
Make sure you fill out the application form first and wait for HRD to call for an interview before you go to the company in person.
Tips from Admin: applying for a job is free of charge.
Hopefully you get the job you want.
If you find a vacancy that indicates fraud, please report it to us.
Instructions
- Click the "Apply Now" button above.
- After that you will be directed to the Submission of Application page, there are tips for submitting applications and interviews.
- On the application submission page, click the "Application Form" button.
- On that page you can see more complete company information and see the number of people applying for the job.
- Next is to click "Apply".
- Please register on the website if you don't have an account, but if you do, you can immediately fill out the application form.
- Finished.
Provide Feedback
What do you think about this job vacancy?