Customer Care Associate for Intl Account Jobs at Support Services Group – Philippines in Makati, Metro Manila
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Support Services Group - Philippines is currently accepting applications for the position of Customer Care Associate for Intl Account in the Makati area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
Support Services Group - Philippines operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Support Services Group – Philippines |
| Position: | Customer Care Associate for Intl Account |
| Region: | Makati - Metro Manila, Metro Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
Are you ready to embark on a career where your dedication and communication skills make a real impact? Join us as a Client Care Associate, where every phone call is an opportunity to deliver exceptional service and build meaningful client relationships.
What You Will Do:
- Handle all incoming phone calls with courtesy and professionalism, ensuring a positive and supportive client experience.
- Answer inbound customer calls and effectively respond to clients’ inquiries, ensuring the resolution of concerns whenever possible.
- Review merchant statements, explaining rates and fees, educating merchants on chargebacks, assisting with profile changes, and locating missing transactions in their funds.
- Reconcile batches, ensuring accuracy from the funded amount to the merchant’s account, and guide merchants on using web-based portals provided by their service provider.
About You:
- Possess good communication skills to engage clients positively.
- Willingness to work night shifts, shifting schedules, weekends, and holidays.
- With or without BPO experience, and preferably with financial account experience.
- Previous experience working with Merchant Services, Customer Service, and Technical Support is an advantage.
- Call center-related training is desired but not mandatory.
- Able to work on-site, providing your valuable contribution to our team environment.
If you are ready to take on a challenging and rewarding role as a Client Care Associate, apply now!
Job Type: Full-time
Supplemental pay types:
- Bonus pay
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Metro Manila |
| City | Makati |
| Full Address | Support Services Group (SSG), The Peak Tower, Salcedo Village, 107 L.P. Leviste Street, Makati, 1227 Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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