Philippines Jobs

Customer Care Associate for Intl Account Jobs at Support Services Group – Philippines in Makati, Metro Manila

Support Services Group - Philippines company logo
Published 11 months ago

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Support Services Group - Philippines is currently accepting applications for the position of Customer Care Associate for Intl Account in the Makati area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

Support Services Group - Philippines operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Company:Support Services Group – Philippines
Position:Customer Care Associate for Intl Account
Region:Makati - Metro Manila, Metro Manila
Education:Confidential
Job Type:Full-time

Job Description

Are you ready to embark on a career where your dedication and communication skills make a real impact? Join us as a Client Care Associate, where every phone call is an opportunity to deliver exceptional service and build meaningful client relationships.

What You Will Do:

  • Handle all incoming phone calls with courtesy and professionalism, ensuring a positive and supportive client experience.
  • Answer inbound customer calls and effectively respond to clients’ inquiries, ensuring the resolution of concerns whenever possible.
  • Review merchant statements, explaining rates and fees, educating merchants on chargebacks, assisting with profile changes, and locating missing transactions in their funds.
  • Reconcile batches, ensuring accuracy from the funded amount to the merchant’s account, and guide merchants on using web-based portals provided by their service provider.

About You:

  • Possess good communication skills to engage clients positively.
  • Willingness to work night shifts, shifting schedules, weekends, and holidays.
  • With or without BPO experience, and preferably with financial account experience.
  • Previous experience working with Merchant Services, Customer Service, and Technical Support is an advantage.
  • Call center-related training is desired but not mandatory.
  • Able to work on-site, providing your valuable contribution to our team environment.

If you are ready to take on a challenging and rewarding role as a Client Care Associate, apply now!

Job Type: Full-time

Supplemental pay types:

  • Bonus pay

Benefit

  • Gaining experience
  • Taught first
  • Receiving a bonus for overtime

Application Requirements

  • Relevant formal education
  • Work experience in the related industry is a plus
  • Ability to adapt and learn quickly

Company address

Province Metro Manila
City Makati
Full Address Support Services Group (SSG), The Peak Tower, Salcedo Village, 107 L.P. Leviste Street, Makati, 1227 Metro Manila, Philippines
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Company Information

Support Services Group – Philippines

Support Services Group (SSG) – Philippines is a renowned company offering a wide range of business support services in the Philippines. With a strong commitment to excellence, SSG provides top-notch solutions in customer support, technical assistance, back-office operations, and more. Their dedicated team of professionals is equipped with the skills and expertise to deliver exceptional service, ensuring client satisfaction and business growth. SSG’s reliable and cost-effective solutions have helped numerous companies streamline their operations, increase productivity, and achieve their goals. Choose SSG – Philippines as your trusted partner for all your business support needs.