CUSTOMER CARE ASSOCIATE | LOCAL ACCOUNT Jobs at Transec BPO Solutions, Inc. in Pasig, Metro Manila
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Transec BPO Solutions, Inc. is currently seeking applicants for the position of CUSTOMER CARE ASSOCIATE | LOCAL ACCOUNT in the Pasig area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
Transec BPO Solutions, Inc. operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | Transec BPO Solutions, Inc. |
| Position: | CUSTOMER CARE ASSOCIATE | LOCAL ACCOUNT |
| Region: | Metro Manila, Pasig - Metro Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
WHY JOIN OUR TRANSEC TEAM?
- Represent one of the top leading brands in the Philippines
- Great working environment with work-life balance
- Health card & life insurance coverage
- Performance reviews & annual increases
JOB OBJECTIVE
Assist customers regarding their general inquiries, orders, and follow-ups across various communication channels. The position also includes coordination with the in-house team of our client.
ESSENTIAL JOB FUNCTIONS
- Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow-ups, etc.
- Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
- Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
- Coordinate with several branches and departments to resolve customer concerns and/or requests.
- Ensure pending concerns are attended to in a timely manner and escalate as needed.
SKILLS & QUALIFICATIONS
- Must have undergone at least 2nd year of college level.
- Must have at least 6 months experience in customer service.
- Basic knowledge in using Microsoft Word and Excel.
- Good communication skills, both written and oral for both English and Filipino.
JOB TYPES: Full-time, Permanent
BENEFITS:
- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- Life insurance
- Paid training
- Pay raise
- Promotion to permanent employee
SCHEDULE:
- 8-hour shift
SUPPLEMENTAL PAY TYPES:
- 13th month salary
- Overtime pay
- Performance bonus
APPLICATION QUESTION(S):
- Will you be able to reliably commute to Pasig City for this job?
EDUCATION:
- Bachelor’s (Preferred)
EXPERIENCE:
- Customer Service: 1 year (Preferred)
LANGUAGE:
- English (Preferred)
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Metro Manila |
| City | Pasig |
| Google Map | Google Map |
Job Application Information
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