Customer Care Officer Jobs at Cartrack in Makati, Metro Manila
Company Cartrack is offering job opportunities for the position of Customer Care Officer in the Makati area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
Cartrack operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | Cartrack |
| Position: | Customer Care Officer |
| Region: | Makati - Metro Manila, Metro Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
We are a world-leading smart mobility SaaS company with over 2,00,00 subscribers across 23 countries and we are looking for a Customer Care Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities:
- Handle all first level of customers technical enquiries via inbound calls and email correspondences;
- Daily monitoring of fleet repairs
- Daily adherence to the Fleet non streaming list
- Contact Customers to investigate status of non-streaming units
- Book repair where unit status is in daily operation
- Escalates enquiries or issues to relevant departments and ensure proper follow-up;
Requirements:
- Minimum Vocational course/Diploma; Bachelor’s Degree
- Proficient in Microsoft Office and Excellent Excel skills
- Customer centric and solution orientated; customer care experience would be an advantage
- Excellent communication and interpersonal skills;
- Technically independent with good initiative;
- Strong analytical problem-solving skills with an out-of-box approach in providing solutions
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Metro Manila |
| City | Makati |
| Full Address | Cartrack Philippines, 20th Floor Century Diamond Tower Kalayaan Avenue, cor Salamanca, Brgy. Poblacion, Makati, 1210 Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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