Customer Care Officer Jobs at Gratitude Inc. in Manila, Metro Manila
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Welcome to our job portal, where Gratitude Inc. is offering exciting employment opportunities for the position of Customer Care Officer in the Manila area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Gratitude Inc., we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with Gratitude Inc.. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | Gratitude Inc. |
| Position: | Customer Care Officer |
| Region: | Manila - Metro Manila, Metro Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
Role: Customer Service Executive
Timings: US-Type Shift (Permanent)
Industry: BPO
Work Mode: Work from office
Functional Area: ITES / BPO / Customer Service
Process: Voice
Key Skills: Customer Service, US Collections
The Role:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Ideal Profile:
- At least 1-year experience within a Healthcare process
- Good communication skills
- Education: High School Graduate, ALS Graduate, Senior High School Graduate, College Undergraduate, College Graduate
- Minimum 6 months of BPO experience
What’s on Offer?
- Flexible working options
- Opening within a company with a solid track record of success
- Great work culture
Note: Gratitude doesn’t charge any money from candidates. If you have been asked to pay money to get this job, please report to us immediately at [email protected].
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Metro Manila |
| City | Manila |
| Full Address | Gratitude Jobs Ahead, 504- B, Summit One Towers, Shaw Blvd, Mandaluyong, 1552 Metro Manila, Philippines |
| Google Map | Google Map |
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