Customer Care Rep I Jobs at Carelon Global Solutions in Taguig, Metro Manila

Carelon Global Solutions is thrilled to announce job openings for the position of Customer Care Rep I in the Taguig area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

At Carelon Global Solutions, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Carelon Global Solutions.

Job Information

Job Description

• Location: PHL NCR Taguig City Alliance Global Tower
• Company: Carelon Global Solutions
• Employment Type: Full-time
• Added: Friday, February 2, 2024
• Job ID: JR104740

Description

Responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists, and managers on non-basic issues. Must pass the appropriate pre-employment test battery. Primary duties may include, but are not limited to: Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities, and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering, and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts, and claims. Seeks, understands, and responds to the needs and expectations of internal and external customers. Required to meet department goals. Requires a HS diploma or equivalent; up to 1-year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background. For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written, and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

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