Customer Care Representative (CSR) Jobs at iScale Solutions in Makati, Metro Manila
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iScale Solutions is currently accepting applications for the position of Customer Care Representative (CSR) in the Makati area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
iScale Solutions operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | iScale Solutions |
| Position: | Customer Care Representative (CSR) |
| Region: | Makati - Metro Manila, Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.100 - PHP 43.000 per Month |
| Job Type: | Full-time |
Job Description
Responsibilities:
- Point of contact for all technical help to consumers and sales force
- Operate telephone system and monitor incoming call activity
- Receive and process inbound requests via e-mail and website inquiries
- Create return authorizations for customers
- Coordinate work activities with onsite Service Center
- Enter Bill of Sales in CRM (Salesforce)
- Repair and refurbish products in the onsite Service Center as needed during the off-season
Requirements:
- Previous 1-2 years Customer Service experience
- Experience working in a high call volume/metric driven environment
- Strong communications skills
- Pleasant phone voice with a clear understandable tone
- Ability to multitask. Responding to chat lines and customer calls along with the ability to navigate our customer service system.
Job Type: Full-time
Salary: Php30,00.00 – Php35,00.00 per month
Benefits:
- Health insurance
Schedule:
- 8-hour shift
- Evening shift
Education:
- Bachelor’s (Preferred)
Experience:
- Customer Service Representative: 2 years (Required)
Language:
- English (Preferred)
Ability to Commute:
- Makati City (Required)
Ability to Relocate:
- Makati City: Relocate before starting work (Required)
Willingness to travel:
- 75% (Preferred)
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Metro Manila |
| City | Makati |
| Full Address | 3rd Floor, iScale Solutions, Corinthian Plaza, 121 Paseo de Roxas, Legazpi Village, Makati, 1229 Metro Manila, Philippines |
| Google Map | Google Map |
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