Customer Experience Executive Jobs at Probe CX in Quezon City, Metro Manila
Probe CX is currently accepting applications for the position of Customer Experience Executive in the Quezon City area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
Probe CX operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Probe CX |
| Position: | Customer Experience Executive |
| Region: | Metro Manila, Quezon City - Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.100 - PHP 43.000 per Month |
| Job Type: | Full-time |
Job Description
HIRING PROFILE
Educational:
- Attainment At least High School Graduate
Desired Years of Experience:
- At Least 6 months of continuous work experience as a customer service representative / Quality Analyst or related Industry
Desired Industry Exposure BPO:
- Any industry experience
Desired Role Exposure:
- Prior BPO experience as a Customer Service Representative
- Prior experience as a Quality Analyst/ Team Leader
JOB SUMMARY:
The Customer Experience Executive will receive training and is expected to have mastery and knowledge of the BNPL’s features, benefits, quality and other service packages which can be made available to customers in the future. The primary responsibility is to respond to customer service inquiries via phone and/or email. These inquiries include but are not limited to: account maintenance, payment schedule movement, order declines, waive/refund fees, etc.
- High-level communication skills both oral and written
- Competent in the use of MS products/ Google and call centre tools
- Able to quickly build rapport and gain trust
- An approachable, confident and competent phone manner
- Meticulous attention to detail and understanding of the importance of getting things right the first time
- A multi-tasker with experience working across multiple channels
- Process-driven but a nimble learner with the ability to adapt quickly when circumstances require it
- Ability to problem-solve, negotiate and resolve conflict constructively
- Maintains customer-centric attitude under pressure
- Act with urgency
- Flexible with their working days and happy to be slotted into a rotating roster
- Being a team player along with being able to work independently
- Experience working in a financial/collections account
- Influences and engages
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Metro Manila |
| City | Quezon City |
| Full Address | Probe CX 1880 Eastwood, 8F, 1880 Avenue Building, Eastwood City Cyberpark, Bagumbayan, Quezon City, 1110 Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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