Customer Experience Representative Jobs at Booth & Partners in Makati, Metro Manila
Booth & Partners is currently accepting applications for the position of Customer Experience Representative in the Makati area. We are actively seeking qualified candidates for this Temporary opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
Booth & Partners operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Booth & Partners |
| Position: | Customer Experience Representative |
| Region: | Makati - Metro Manila, Metro Manila |
| Education: | Confidential |
| Job Type: | Temporary |
Job Description
Job Description
Responsibilities
- You will meet both team and individual SLA/KPI metrics daily by answering customer emails and chats via Zendesk. Topics can range from product issues, general inquiries, frequently asked questions, order-related inquiries and of course, COFFEE.
A bit about you:
- You’re thoughtful, efficient, creative, and love helping people. You’re an excellent communicator in both written word and voice and are proactive about finding and fixing issues.
- You have experience with efficiently troubleshooting complicated products by email/chat and communicating with a wide range of customer types.
- You are patient, understanding and respectful of our customer’s time.
- You can quickly discern issues and get our customers back up and running in an efficient manner.
- You’re used to an ever-changing environment and can pivot quickly.
- Lastly, you’re fun and friendly but know when to get down to business. We have some great coffee-related jokes for you.
Requirements
- 3+ years of remote experience in eCommerce customer service and/or a service center troubleshooting products
- High proficiency with computers and online tools such as Zendesk, Shopify, & G Suite.
- Experience answering complicated customer inquiries regarding product knowledge and troubleshooting via email and live chat
- Excellent writer and all-round communicator
- Ability to work occasional overtime during high-volume periods
- An appreciation for specialty coffee and products would be a nice bonus, but not required
- Wholesale customer service experience a plus
- Bilingual a plus
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Metro Manila |
| City | Makati |
| Google Map | Google Map |
Job Application Information
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