Philippines Jobs

Customer Interactions Analytics Shift Manager Jobs at Alorica in Taguig, Metro Manila

Alorica company logo
Published 4 weeks ago

Alorica is currently seeking applicants for the position of Customer Interactions Analytics Shift Manager in the Taguig area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

Alorica operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Company:Alorica
Position:Customer Interactions Analytics Shift Manager
Region:Metro Manila, Taguig - Metro Manila
Education:Confidential
Job Type:Full-time

Job Description

We are seeking a dynamic and analytical Customer Interactions Analytics Shift Manager to lead our customer service team. This role involves monitoring customer interactions, analyzing data, and implementing strategies to enhance customer experience.

The ideal candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of customer behavior analytics. You will be responsible for ensuring the team meets performance targets and contributes to our overall customer satisfaction goals.

Benefit

  • Gaining experience
  • Taught first
  • Receiving a bonus for overtime

Application Requirements

  • Relevant formal education
  • Work experience in the related industry is a plus
  • Ability to adapt and learn quickly

Company address

Province Metro Manila
City Taguig
Full Address Alorica - Kalayaan BGC, Philplans Corporate Center, 10th Ave. cor., Kalayaan Ave, Taguig, 1630 Metro Manila, Philippines
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Company Information

Alorica

Alorica is a leading global provider of customer experience solutions with a strong presence in the Philippines. With multiple state-of-the-art facilities and a skilled workforce, Alorica delivers exceptional customer service, technical support, sales, and back-office solutions to clients worldwide. With a focus on innovation and technology, Alorica ensures a seamless and personalized customer experience, helping businesses thrive in today’s competitive market. Committed to employee growth and development, Alorica offers numerous career opportunities and fosters a positive work environment. Through their dedication to excellence, Alorica continues to redefine customer experience in the Philippines and beyond.