Customer Service Office Staff Jobs at Aikon Food Corporation in San Pedro, Laguna

Aikon Food Corporation is thrilled to announce job openings for the position of Customer Service Office Staff in the San Pedro area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

At Aikon Food Corporation, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Aikon Food Corporation.

Job Information

Job Description

Job Description: Customer Service Office Staff

Location: Premia Catering, Rosario Avenue, Rosario Complex, San Pedro City, Laguna (near Southwoods City)

Job Overview:

The Customer Service Office Staff is responsible for providing excellent customer service by addressing client inquiries, processing transactions, and maintaining accurate records. This role is essential in ensuring customer satisfaction and supporting the smooth operation of office activities.

Key Responsibilities:

Customer Support:

• Serve as the first point of contact for customers through phone calls, emails, and in-person inquiries.
• Address customer questions, concerns, and complaints promptly and professionally.
• Provide information about products, services, pricing, and promotions.

Order Processing and Coordination:

• Process customer orders and ensure accurate data entry into the system.
• Coordinate with relevant departments to ensure timely delivery or resolution of customer needs.
• Follow up with clients to confirm satisfaction and resolve pending issues.

Documentation and Record-Keeping:

• Maintain and update customer records, ensuring data accuracy and confidentiality.
• Prepare daily, weekly, and monthly reports on customer interactions and feedback.
• Organize and file office documentation for easy retrieval.

Office Administration:

• Assist in managing schedules, appointments, and meetings.
• Handle correspondence, including drafting letters, memos, and emails.
• Maintain office supplies inventory and coordinate procurement when needed.

Problem Resolution:

• Identify and resolve customer issues effectively, escalating complex cases to management when necessary.
• Collaborate with team members to improve service delivery and customer satisfaction.

Qualifications:

Education and Experience:

• High school diploma or equivalent; a bachelor’s degree is an advantage.
• At least 1–2 years of experience in customer service, office administration, or a related field.

Skills and Competencies:

• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-focused attitude.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Problem-solving and conflict-resolution abilities.

How to Apply:

Submit your updated resume to [email protected]. Include “Customer Service Office Staff Application” in the subject line. Applicant must be available to fill this position by February 1, 2025

Job Type: Full-time

Pay: From Php570.00 per day

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Holidays
• Overtime

Supplemental Pay:

• 13th month salary
• Overtime pay

Application Deadline: 02/01/2025

Expected Start Date: 02/01/2025

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

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