Customer Service Representative (CSR) Jobs at American Health Care Academy in Manila, Metro Manila

American Health Care Academy is thrilled to announce job openings for the position of Customer Service Representative (CSR) in the Manila area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

At American Health Care Academy, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with American Health Care Academy.

Job Information

Job Description

• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid, and complete account, product, and service information by using the right methods or tools.
• Resolve product or service problems by clarifying customers’ complaints.
• Determine the cause of the problem.
• Select and explain the best solution to solve the problem.
• Expedite correction or adjustment.
• Follow up to ensure resolution.
• Handle complaints, provide appropriate solutions, and alternatives within the time limits.
• Follow up to ensure resolution and attainment of complaints resolution targets.
• Manage large amounts of incoming calls.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Involve in Cross selling over the phone.

Minimum Qualifications

• Bachelor’s / College degree in any course/ field. (Preferred)
• Sales experience over the phone.
• Fluency in English and Spanish. (Must)
• Ability to convey information effectively with a neutral accent.
• Experience with UK, US call center preferred.
• Internet savvy.
• Knowledgeable of MS Office applications.
• Willing to work in night shift.
• Strong analytical and planning skills.
• Good communication and presentation skills.
• Excellent problem-solving skills.

Job Type: Full-time

Pay: Php30,00.00 – Php50,00.00 per month

Benefits:

• Work from home.

Schedule:

• Monday to Friday.
• Night shift.

Application Question(s):

• Are you available for an immediate joining?

Experience:

• Customer Service Representative: 2 years (Required)
• Sales: 2 years (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Application Requirements

• Physically and mentally healthy
• Minimum age of 17 years
• Disciplined and punctual
• Honest and responsible
• Good personality
• Enthusiasm in working and learning
• For other requirements, please check through the job form.

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