Customer Service Representative (CSR) – Travel Account GDS Jobs at MethealthCareers – Manila in Pasig, Metro Manila

Welcome to our job portal, where MethealthCareers - Manila is offering exciting employment opportunities for the position of Customer Service Representative (CSR) - Travel Account GDS in the Pasig area. We are currently seeking Full-time candidates.

We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.

As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with MethealthCareers - Manila, we encourage you to submit your application directly through our website.

Join our growing team and embark on a fulfilling career journey with MethealthCareers - Manila. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.

Job Information

Job Description

Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication “scripts” when handling different topics.
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by going the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Frequently attend educational seminars to improve knowledge and performance levels.
• Meet personal/team qualitative and quantitative targets.

Requirements and skills:

• Previous experience in a customer support role.
• Track record of over-achieving quota.
• Strong phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities, and manage time effectively.
• High school degree.

Job Type: Full-time

Salary: Php25,00.00 – Php34,00.00 per month

Benefits:

• Paid training.
• Staff meals provided.

Schedule:

• 8-hour shift.

Supplemental pay types:

• 13th month salary.
• Overtime pay.
• Performance bonus.
• Yearly bonus.

Education:

• Senior High School (Preferred).

Experience:

• GDS / BPO Travel Account or Travel Agency: 1 year (Preferred).

Ability to Relocate:

• Pasig City: Relocate before starting work (Preferred).

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

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