Philippines Jobs

Customer Service Representative (Email and Chat Support) Jobs at Caldwell BPO Solutions in Marikina, Metro Manila

Caldwell BPO Solutions company logo
Published 9 months ago

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Caldwell BPO Solutions is currently accepting applications for the position of Customer Service Representative (Email and Chat Support) in the Marikina area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

Caldwell BPO Solutions operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Company:Caldwell BPO Solutions
Position:Customer Service Representative (Email and Chat Support)
Region:Marikina - Metro Manila, Metro Manila
Education:Confidential
Salary:PHP 14.700 - PHP 45.000 per Month
Job Type:Full-time

Job Description

Travel, Sales, Healthcare, Financial, Collections, and Telco account

Job Responsibilities:

  • Communicates with customers on the phone or by written correspondence to address concerns.
  • Resolves customer issues on the first call/contact whenever possible without transferring the caller.
  • Matching customers’ demands to Clients’ products, solutions, and services.
  • Utilizing negotiation and influencing skills to overcome objections and gain customers’ buy-in.
  • Communicating specific information to internal and external clients and sharing knowledge with colleagues.

What Do We Offer?

  • An open, friendly, and professional work environment.
  • A professionally and personally rewarding career.
  • Opportunities to grow and be promoted within the company.
  • Performance incentives and employee perks and benefits.
  • Competitive Salary
  • 13th Month Pay
  • HMO with 3 free Beneficiaries on Day One
  • 20% ND Maternity/Paternity Leave
  • Opportunity for rapid career growth for Top Performers
  • Retirement/Life Insurance for Qualified Staff
  • Work-life Balance Processes and Programs

Apply Now

Job Type: Full-time

Salary: Php20,00.00 – Php28,00.00 per month

Benefits:

  • Additional leave
  • Company events
  • Free parking
  • Health insurance
  • Life insurance
  • On-site parking
  • Opportunities for promotion
  • Paid toll fees
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Schedule:

  • 8-hour shift

Supplemental pay types:

  • 13th-month salary
  • Commission pay
  • Overtime pay
  • Performance bonus
  • Quarterly bonus
  • Yearly bonus

Education:

  • Junior High School (Preferred)

Language:

  • English (Preferred)

Application Requirements

  • Physically and mentally healthy
  • Minimum age of 17 years
  • Disciplined and punctual
  • Honest and responsible
  • Good personality
  • Enthusiasm in working and learning
  • For other requirements, please check through the job form.

Company address

Province Metro Manila
City Marikina
Full Address Caldwell Communications, West Insula, 135 West Ave, Project 7, Quezon City, 1105 Metro Manila, Filipinas
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Company Information

Caldwell BPO Solutions

Caldwell BPO Solutions is a renowned business process outsourcing (BPO) company based in the Philippines. With a strong presence in the industry, Caldwell BPO Solutions provides a wide range of BPO services, including customer support, data entry, technical support, and more. They have a dedicated team of skilled professionals who deliver top-notch services and innovative solutions to meet clients’ needs. With state-of-the-art facilities and advanced technology, Caldwell BPO Solutions continues to excel in delivering high-quality outsourcing solutions to global businesses, helping them optimize their operations and achieve increased profitability.