Customer Service Representative (Healthcare Account) Jobs at TELUS International in Taguig, Metro Manila
TELUS International is currently accepting applications for the position of Customer Service Representative (Healthcare Account) in the Taguig area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
TELUS International operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | TELUS International |
| Position: | Customer Service Representative (Healthcare Account) |
| Region: | Metro Manila, Taguig - Metro Manila |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
- Answers incoming calls in a courteous and professional manner; follows scheduling protocols
- Places calls to referring physicians for patients expressing difficulty with scheduling
- Identifies and assists patients with special needs and shows care and compassion
- Maintains good rapport with referring physicians, secretaries and clinical site staff
- Schedules, reschedules or cancels new or current patients, confirms appointments and notifies staff of changes when necessary
- Enters accurate information in the system for appointment scheduling, rescheduling, cancellation and comment entry
- Updates account information at the point of scheduling
- Communicates and interacts with all departments effectively and professionally
- Pre-registers, submits reports and documents, inputs clinical data as needed for appointment, and requests films as needed
- Gives patients appropriate orientation for preparatory and safety protocols, and provides directions to facilities
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Metro Manila |
| City | Taguig |
| Full Address | 18/F, TELUS International Philippines - One Le Grand, Pantry Area, One LeGrand Tower, McKinley West South, Bonifacio District, Taguig, Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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