Customer Service Representative Jobs at INDOJAYA Philippines Inc. in Makati, Metro Manila
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INDOJAYA Philippines Inc. is currently seeking applicants for the position of Customer Service Representative in the Makati area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
INDOJAYA Philippines Inc. operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | INDOJAYA Philippines Inc. |
| Position: | Customer Service Representative |
| Region: | Makati - Metro Manila, Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.000 - PHP 45.000 per Month |
| Job Type: | Full-time |
Job Description
The Role
As a Customer Service Specialist, you will handle loan client inquiries, requests, and complaints within the set standards. Ensure all processes, guidelines, and Service-Level-Agreement (SLAs) are adhered to through all points of contact.
Call Center Representative responsibilities include:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
QUALIFICATION:
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- CALL CENTER experience is an advantage
Job Type: Full-time
Salary: Php16,00.00 – Php18,00.00 per month
Benefits:
- Company Christmas gift
- Paid training
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
Application Question(s):
- Are you willing to work six days a week?
Experience:
- Call Center Representative: 2 years (Preferred)
Willingness to travel:
- 100% (Preferred)
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Metro Manila |
| City | Makati |
| Google Map | Google Map |
Job Application Information
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