Philippines Jobs

Customer Service Representative Lead Jobs at Optum in Alabang, Metro Manila

Optum company logo
Published 2 months ago

Optum is currently accepting applications for the position of Customer Service Representative Lead in the Alabang area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

Optum operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Company:Optum
Position:Customer Service Representative Lead
Region:Alabang - Metro Manila, Metro Manila
Education:Confidential
Salary:PHP 14.000 - PHP 45.000 per Month
Job Type:Full-time

Job Description

We are seeking a dynamic and experienced Customer Service Representative Lead to join our team. In this role, you will be responsible for overseeing a team of customer service representatives, ensuring excellent customer service delivery, and resolving escalated customer issues.

Key responsibilities include supervising and training staff, handling complex customer inquiries, analyzing customer feedback to improve services, and maintaining customer satisfaction metrics.

The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for providing top-notch customer service. Previous experience in a customer service role and proven team management capabilities are required.

Benefit

  • Comfortable environment
  • Taught when starting work
  • Salary bonus for overtime

Application Requirements

  • Physically and mentally healthy
  • Minimum age of 17 years
  • Disciplined and punctual
  • Honest and responsible
  • Good personality
  • Enthusiasm in working and learning
  • For other requirements, please check through the job form.

Company address

Province Metro Manila
City Alabang
Full Address Optum, Filinvest City, 12th, 14th-17th Floors, Vector Three Building Northgate Cyber Zone, Alabang, Muntinlupa, 1781, Philippines
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Company Information

Optum

Optum is a leading health services and innovation company that operates in the Philippines. With a mission to help people live healthier lives and make the healthcare system work better for everyone, Optum provides a broad range of technology-enabled health services. Their solutions include health information technology, analytics, population health management, healthcare operations, and pharmacy care services. Optum is committed to improving healthcare outcomes, increasing access to quality care, and reducing costs for individuals, providers, employers, and health plans in the Philippines.