Customer Service Representative Jobs at Optum in Alabang, Metro Manila
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Optum is currently accepting applications for the position of Customer Service Representative in the Alabang area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
Optum operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Optum |
| Position: | Customer Service Representative |
| Region: | Alabang - Metro Manila, Metro Manila |
| Education: | Confidential |
| Salary: | PHP 14.300 - PHP 44.000 per Month |
| Job Type: | Full-time |
Job Description
A Customer Service Representative (CSR) is responsible for providing assistance and support to customers, ensuring their satisfaction with a company’s products or services. The primary role of a CSR is to address customer inquiries and resolve issues promptly and professionally.
As a CSR at Optum, you will be responsible for answering customer calls, emails, and chats, providing accurate information, troubleshooting problems, and escalating complex issues to the appropriate department. Additionally, you may be required to handle customer complaints, process orders, and assist with product/service inquiries.
To excel in this role, you should have excellent communication skills, both verbal and written. You must be patient, empathetic, and able to remain calm under pressure. Critical thinking and problem-solving skills are also essential to quickly and efficiently resolve customer issues.
Moreover, strong attention to detail and organizational skills are necessary to effectively document customer interactions and maintain accurate records. Additionally, familiarity with customer relationship management (CRM) software and other relevant tools is commonly required.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Metro Manila |
| City | Alabang |
| Full Address | Optum, Filinvest City, 12th, 14th-17th Floors, Vector Three Building Northgate Cyber Zone, Alabang, Muntinlupa, 1781, Philippines |
| Google Map | Google Map |
Job Application Information
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