Customer Service Representative Jobs at SupportNinja in Taguig, Metro Manila

SupportNinja is thrilled to announce job openings for the position of Customer Service Representative in the Taguig area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

At SupportNinja, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with SupportNinja.

Job Information

Job Description

Job Summary: The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.

What does a day in the life as a Customer Service Representative look like?

• Responds promptly and professionally to customer inquiries via phone, email, or chat.
• Provides accurate information about products and services to customers.
• Resolves customer issues in a timely and efficient manner.
• Follows up with customers to ensure that their issues have been resolved to their satisfaction.
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules.
• Collaborates with other departments as needed to resolve customer issues.
• Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times.
• Adheres to company policies and procedures.
• Meets or exceeds performance targets for related KPI’s.
• Performs other duties as assigned.

What are the required qualifications for a Customer Service Representative?

• Undergraduates are welcome to apply.
• Must be 18 years of age or older.
• Previous customer service experience or equivalent.
• Strong communication skills, both verbal and written.
• Proficient in using computers and various software applications.
• Must be willing to work onsite.

Having these qualifications are helpful, but not required

• Experience in a call center environment.
• Experience supporting customers on all channels – voice calls, chat, and email.
• Familiar with CRM systems and practices.

#abetterwaytogrow

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

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