Customer Service Representative Jobs at TF in Makati, Metro Manila

TF is currently seeking applicants for the position of Customer Service Representative in the Makati area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

TF operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Job Description

We are seeking an on-site Non-Voice Customer Service Representative to handle customer inquiries via email, chat, and social media. The ideal candidate is detail-oriented, patient, and experienced in managing customer issues without direct verbal communication. This position involves a 6-day workweek with a 12-hour shift, offering 1 day off per week. You will play a key role in providing exceptional support to our content creators, clients, and audience while promoting a welcoming and inclusive experience.

Key Responsibilities:

• Respond to customer inquiries and resolve issues through email, live chat, and social media platforms.
• Provide accurate information about our services, platform features, and upcoming events.
• Track customer interactions and ensure prompt follow-ups, maintaining excellent response times.
• Handle complaints and offer solutions in a professional and courteous manner.
• Collaborate with internal teams to escalate and resolve any ongoing customer concerns.

Qualifications:

• Previous experience in a non-voice customer service role (e.g., email or chat support).
• Strong written communication skills with the ability to clearly and efficiently resolve customer concerns.
• Excellent problem-solving skills and a customer-centric attitude.
• Ability to multitask and manage multiple conversations simultaneously.
• Knowledge or experience working within the LGBTQIA community is a plus.
• Ability to work independently with a high level of accuracy and attention to detail.
• Willingness to work a 6-day workweek with 12-hour shifts.

Job Type: Full-time

Pay: Php22,00.00 – Php24,00.00 per month

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Physically and mentally healthy
• Minimum age of 17 years
• Disciplined and punctual
• Honest and responsible
• Good personality
• Enthusiasm in working and learning
• For other requirements, please check through the job form.

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